Few studies have investigated human behaviour in transport systems and revealed useful correlations among certain factors, but these analyses have not focused on role of passenger information systems yet. As significant advancement in information technology can be observed, application of these tools is a promising opportunity to improve quality of transport through providing value-added information. The result of this research and development proposes a new method for influence of passengers, and gives guidelines, how to create and operate the needed, integrated telematics system. The targets are: to offer such services (creating transport chains), which meet individual expectations and take social requirements also into account and to control locomotions effectively. This system concept significantly contributes to success of the mobility management, keep in mind that passengers’ behaviour is one of the most crucial elements.

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