This work proposes an innovative queue management system where the user is not forced to idle for long waiting periods and can stay synchronized with the status of the line, through a special application installed on his/her smartphone Android.
This opportunity will allow the user to enter the reservation number on his/her smartphone application taken from the appropriate distributor machines and to be alerted when his/her turn comes to close. In this way, every time that the served number changes, it is sent in real time to the application where the user can display it and visualize other useful information as for example the waiting time.
Moreover the application is design also to alert the user through notification, for example with a ring or a vibration of the device, when his/her turn is approaching.
The obtained result is that the users can leave the place where his/her turn has been taken and use this time for other tasks.